I would like to share a story about great customer services. We went shopping at Makro recently to buy our monthly groceries. When we got to the till the manageress (from an external company) who’s name was Marcia (name drop) informed us that the nappies we were buying were on special in a different quantity. And we can pay less if we buy a larger amount. It worked out that we paid R50.00 less and got eight extra nappies.

Why am I bothering to blog about nappies? Well two reasons actual...