Something strange and unexpected happened to me the other day, something that, i’ve noticed, is happening more often lately. This is something that has started worrying me; something that I am afraid will tear apart the very fabric of the way South African business works. A strange beast is emerging in our market place which stands up against everything our commercial system is built on. A creature that is tearing at the general South African work ethic, this monster shall be known as “Go...

I would like to share a story about great customer services. We went shopping at Makro recently to buy our monthly groceries. When we got to the till the manageress (from an external company) who’s name was Marcia (name drop) informed us that the nappies we were buying were on special in a different quantity. And we can pay less if we buy a larger amount. It worked out that we paid R50.00 less and got eight extra nappies.

Why am I bothering to blog about nappies? Well two reasons actual...